1. PRELIMINARY PROVISIONS

Hereby Terms define the general conditions and principles of operation of the online store www.skinmasters.pl. Through the Store, the Entrepreneur provides services to Users, including Consumers, via electronic means enabling the conclusion of distance sales contracts.

2. DEFINITIONS

Entrepreneurs – Iga Radzikowska and Anna Jaros-Sajda, conducting business under the name: 'Skin Masters' A.Jaros-Sajda, I.Radzikowska s.c., NIP: 7272851299, REGON: 389372214, ul. Jana Kilińskiego nr 123, 90-049 Łódź.

Consumer – a User who is a natural person entering into a legal transaction with the Entrepreneur through the Store, not directly related to their business or professional activity, consisting of the conclusion of a sales agreement.

User - any entity engaging with the Entrepreneur within the framework of the Store, involving a legal transaction resulting in the conclusion of a sales contract.

Store – the Akademia Skin Masters online store operated and serviced by the Entrepreneur within the Internet trading platform operating under the domain: www.skinmasters.pl, enabling Users to conclude distance sales contracts.

Goods – service or movable property offered by the Entrepreneur through the Store, which may be the subject of a sales contract

3. CONTACT

Entrepreneurs address: Jana Kilińskiego 123, 90-049 Łódź

E-mail address: info@skinmasters.pl

Phone number: (+48) 795 006 748.

4. PRICES

1. The information contained on the Store's website does not constitute an offer by the Entrepreneur within the meaning of the Civil Code but is an invitation to submit offers to conclude a sales contract.

2. The prices listed in the Store are given in Polish zlotys and are gross prices (including VAT). 

3. The final price of the order consists of the price of the Goods and the delivery cost specified on the Store's website.

4. The Consumer is obliged to make payments through a payment account if the one-time transaction value with the Entrepreneur, regardless of the number of payments resulting from it, exceeds PLN 20,000.00 or the equivalent of this amount. Transactions in foreign currencies are converted into zlotys at the average exchange rate of foreign currencies announced by the National Bank of Poland on the last working day preceding the day of the transaction.

5. CONCLUSION OF SALES CONTRACT

1. The User should pay the Entrepreneur for the purchased Goods within 7 days. 

2. User may use the following payment methods: 

a) bank transfer,

b) payment via PayNow,

3. The movable Goods will be dispatched by the Entrepreneur within the period specified in the description of the Goods, in a manner chosen by the User during the order placement, while the service will be performed at the Skin Masters headquarters in Łódź.

4. The delivery of movable Goods takes place within the European Union.

5. If the User fails to make the payment within the specified period as mentioned in paragraph 1, the Entrepreneur has the right to withdraw from the sales contract. After the ineffective expiration of the deadline for payment, the Entrepreneur will send a statement to the User about the withdrawal from the contract based on Article 492 of the Civil Code.

6. The Entrepreneur may cancel an order placed by a non-Consumer (i.e., withdraw from the sales contract within the meaning of Article 395 of the Civil Code) from the moment of concluding the Sales Agreement until the expiry of 14 days from the date of delivery of the Goods. Withdrawal from the sales contract in this case can occur without stating a reason, especially when the order indicates the acquisition of the Goods for further resale. Withdrawal does not give rise to any claims against the Entrepreneur on the part of a non-Consumer.

6. CONSUMER'S RIGHT TO WITHDRAW FROM THE CONTRACT

1. The consumer has the right to withdraw from the contract within 30 days without giving any reason, subject to § 8.

2. The running of the period for withdrawal from the contract begins:

1) for a contract in which the Entrepreneur releases the Goods, being obliged to transfer its ownership - from the possession of the item by the Consumer or a third party indicated by them, other than the carrier, and in the case of a contract that:

a) concerns the delivery of multiple Goods that are supplied separately, in batches, or in parts - from taking possession of the last item, batch, or part,

b) involves the regular delivery of goods over a specified period – from taking possession of the first Goods;

2) for other contracts – from the date of concluding the contract.

3. To exercise the right of withdrawal, the Consumer must inform the Entrepreneur of their decision to withdraw from the contract by means of an unequivocal statement using the Entrepreneur's contact details provided in § 3 of this Regulation.

4. The Consumer may use the withdrawal form template provided at the end of this Regulation, but it is not obligatory 

5. To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of the right of withdrawal from the contract before the expiration of the withdrawal period. 

6. Results of withdrawal from Contract: 

In case of withdrawal from the contract, the Entrepreneur shall refund to the Consumer all payments received from the Consumer, including the costs of delivery of the item (with the exception of additional costs resulting from the Consumer's choice of a method of delivery other than the cheapest standard delivery method offered by the Entrepreneur in the Store), immediately and in any case not later than 14 days from the day on which the Entrepreneur was informed of the Consumer's decision to exercise the right of withdrawal from the contract. 

Entrepreneur shall make the reimbursement using the same means of payment as the Consumer used for the initial transaction unless the Consumer has expressly agreed otherwise; in any case, the Consumer shall not incur any fees as a result of such reimbursement. 

7. If the Entrepreneur has not offered to collect the Goods from the Consumer, the Entrepreneur may withhold the reimbursement until the Goods are received back or until the Consumer has supplied evidence of having sent back the Goods, whichever is the earliest.

8. The Consumer is obligated to return the Goods to the Entrepreneur or hand them over to a person authorized by the Entrepreneur to receive the Goods immediately, but not later than 14 days from the day on which the Consumer withdrew from the contract unless the Entrepreneur offered to collect the Goods personally. The deadline is met if the Consumer sends back the Goods before the period of 14 days has expired.

9. The Consumer bears the direct cost of returning the Goods, unless the Entrepreneur has agreed to bear them or has not informed the Consumer about the necessity of bearing these costs.

10. The Consumer is responsible for any diminished value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

In the case where, due to their nature, Goods cannot be returned by regular mail, information about this, as well as the cost of returning the items, will be provided in the item description on the Store's website. 

12. The right to withdraw from the contract does not apply to the Consumer in the case of contracts:

on the provision of services for which the consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express prior consent of the consumer, who was informed before the commencement of the service that, after the performance of the service by the entrepreneur, they will lose the right to withdraw from the contract, and has accepted this fact.

7. WARRANTY & CLAIMS

1. The Entrepreneur is responsible towards the Consumer for the lack of conformity of the Goods with the sales contract existing at the time of its delivery and revealed within two years from that moment, unless the period of usability of the Goods, determined by the Entrepreneur, its legal predecessors, or persons acting on their behalf, is longer. In the case of non-compliance of the Goods with the sales contract, the Consumer has the right to make a complaint based on the provisions of Chapter 5a of the Act of May 30, 2014, on consumer rights.

2. The Entrepreneur is liable towards another entity that is not a Consumer if the Goods have a defect (warranty). In such a case, the non-Consumer entity has the right to make a complaint based on the warranty regulated by the provisions of Book Three Title XI Chapter II of the Civil Code of April 23, 1964.

3. A complaint should be reported in writing or electronically to the address provided by the Entrepreneur in § 3 of this Regulations.

4.It is recommended to include in the complaint, among other things, a concise description of the defect, the date of its occurrence, the data of the entity submitting the complaint, and the request.

5. Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of the Regulations. 

6. The Entrepreneur is obliged to respond to the consumer's complaint within 14 days, and if they fail to do so within this period, it is considered that the consumer's request has been deemed justified. 

7. Goods sold by the Entrepreneur may be covered by a warranty provided by the manufacturer of the goods or the distributor. In the case of goods covered by a warranty, information about the existence and content of the warranty is presented on the Store's website.

8. NON-JUDICIAL METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS

The Consumer has the option to use, among others: 

mediation conducted by the Voivodship Inspectorates of the Trade Inspection; 

the assistance of permanent consumer arbitration courts operating at the Voivodship Inspectorates of the Trade Inspection.

9. PERSONAL DATA

When making purchases in the Store, the User voluntarily provides their data, which is necessary for order fulfillment and will be processed for this purpose by the Entrepreneur. Detailed information regarding personal data can be found in the Privacy Policy.

10. FINAL PROVISIONS

In matters not regulated by hereby Terms, the generally applicable provisions of Polish law apply, in particular, the Act of May 30, 2014, on consumer rights, and the Act of April 23, 1964, the Civil Code.

The sales contract concluded based on hereby Terms pertains to a specific order and is entered into to fulfill a one-time order. Each order requires a separate acceptance of the Terms.